Account issues
Login, name, and phone number match
be999 Support: Live chat, quick help
To get be999 Support, talk directly with Dhaka team's staff for account issues, verification, and questions about bKash or Nagad all in one place
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Video calls for 3 tasks in be999 Help Center
Know in 3 minutes which tasks need a video call
View documents
One photo and one screenshot are sufficient.
Demo shown
Inside the app, what to do in 3 steps is shown
Video call booking: completed in 3 steps
Work advances when the call
1. Send a message first
Describe the issue on be999 Contact page
2. Set time
Dhaka time-based 15-minute slots are available
3. Share screen
During the call, opening the app helps quick understanding
Ready to start
Log in to be999, confirm details, then pick up
Book it nowThree other support channels
If you don't want a call, talk here
Live support
Instant answers to small questions, especially at night
Email information
Send complex files, screenshots, and log information together
Help Center
Q&A read, common problems resolved in 5 minutes
Contact details and local support
Dhaka-based team works with bKash, Nagad, and Rocket
Dhaka Help Team
Answers in local time for Bangladesh users
Payment support
If mistake with bKash, Nagad, Rocket, send screenshot
Secure information
Personal data is seen only for verification
Three common questions in video call
The most frequent questions appear here
Is video call mandatory?
Takes long, especially when login or verify issues occur; setup in 2 minutes
Screen sharing needed on phone?
Takes long, especially when login or verify issues occur; setup in 2 minutes
Is help available at night?
Yes, if delayed by Bangladesh time, leave a note and a reply comes later